Refund and Cancellation Policy

Refund & Cancellation Policy

Last updated: 20/12/2025

At Dermistry, customer satisfaction is important to us. This Refund & Cancellation Policy explains the conditions under which cancellations, returns, replacements, and refunds are accepted. 

1. Order Cancellation

Before Shipment

  • Orders can be cancelled before they are shipped.

  • To request cancellation, please contact us immediately with your order details.

  • If the order is cancelled successfully before dispatch, a full refund will be initiated.

After Shipment

  • Once an order has been shipped, it cannot be cancelled. 

2. Returns & Replacements

Due to the nature of skincare and personal care products, we follow strict hygiene and safety guidelines.

Returns or replacements are accepted only in the following cases:

  • You received a damaged product

  • You received a defective product

  • You received the wrong product

Conditions for Eligibility

  • The issue must be reported within 48 hours of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • Proof such as photos or videos of the product may be required for verification.

If the return request is approved, we will arrange a replacement or issue a refund, as applicable. 

3. Non-Returnable Items

Returns and refunds are not applicable in the following cases:

  • Opened or used products

  • Products damaged due to misuse or improper handling

  • Requests raised after 48 hours of delivery

  • Change of mind or personal preference 

4. Refund Process

  • Once the return is approved and the product is received (if applicable), refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Shipping or convenience charges (if any) are non-refundable.

5. Shipping Charges

  • If the return is due to our error (damaged, defective, or incorrect product), shipping charges will be borne by Dermistry.

  • In all other cases, shipping charges are non-refundable. 

6. How to Request a Return or Cancellation

To request a cancellation, return, or refund, please contact us with your order details:

Dermistry
📍 Address: C-12, Noida Sector 2, Uttar Pradesh – 201301
📞 Phone: +91 8130095129
📧 Email: sales@dermistry.shop

7. Policy Updates

Dermistry reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be effective once posted on this page.